About Us
About Evolution Management Solutions
EMS is a community focussed facility and room hire company which focusses on provided expert services for community spaces, schools and local businesses.
Evolution Management Solutions (EMS) was established in 2018 following a pressing need in the local community of Newcastle upon Tyne, UK. A local community building was facing challenges to continue operating at a high level within budget constraints. Mark Graham, with extensive experience in room hire and facilities management, saw an opportunity to make a difference. With a vision to provide a continued high level service, Mark left his well-established job at a large company and founded EMS Ltd.
Since then, EMS has been dedicated to helping organisations achieve their full potential. By providing facilities management, hiring space in addition to excellent customer service, EMS enables buildings to operate and grow during difficult times. EMS is driven by a commitment to professionalism, transparency, and customer satisfaction.
EMS helps buildings move forward with more control over operations, including contracting, staffing, and financial management.
My Story
My name is Mark Graham, and I am the Managing Director and founder of Evolution Management Solutions. My journey in the facilities management industry started as a part-time worker at a local community building where I was the front line of customer service. However, my journey into FM within the community accelerated when I was approached to help turn around a struggling building in the North East. With my experience in room hire, marketing, event management, and staffing, we were able to create a successful marketing campaign and turn the building around.
Fast forward several years, and I found myself as the manager of several buildings and school lettings. I realised that a more bespoke solution was required to help a specific community building grow. This was the inspiration I needed to start my own business, EMS.
Starting EMS from scratch was not without its challenges, as I had to become an expert in aspects of facilities management that were unfamiliar to me. However, the experience helped me grow and five years later, I am proud to say that our main client is doing excellent, and the future looks bright.
What sets EMS apart from other facilities management companies is our customer service and our willingness to go the extra mile. Customer service is often lacking in many industries today, but we believe that it is essential.
For anyone starting their own business in the facilities management industry, my advice would be to keep consistent with your message and delivery. Consistency and hard work lead to success.
Testimonials
At EMS Ltd, we are proud to have helped countless businesses and community groups achieve their goals and run smoothly. Our clients speak to the quality of our services and the impact we have had on their businesses. Take a look at what they have to say about their experiences with us:
Mark has been a pleasure to work with since the opening of Great Park Community Centre and over time has built a strong and happy team there. GPCC has gone from strength to strength under Mark’s positive leadership and is a hive of activity within the community. Mark is approachable, supportive and has helped me to grow my business at the centre.
Rachel Evans
Owner, Pilates Always
EMS Ltd excels in fostering strong working relationships and consistently delivers exceptional customer service. Highly recommend their services!I have worked with Mark and his team at GPCC for 8 years and cannot recommend them highly enough. They are so incredibly professional and go over and above board looking after my needs as a French teacher to parents and toddlers at the centre.
Their communication, marketing, efficiency and proactive approach are second to none. Their high standards in health & safety are excellent and provide such peace of mind, in particular successfully and calmly navigating us through the most difficult and volatile times of Covid. Nothing is too much trouble, I feel like we are a team and as a sole trader, this is such an amazing feeling to have and I’m really grateful to them all.
Gill Booth
Owner & Founder, The Lingo Lab
I have been running children’s birthday parties at GPCC since January 2016, shortly after this Mark took over full management of the centre and since then I’ve seen my bookings rocket over all sectors.
The centre now is a thriving, professionally run Community Centre. Mark and his team are very professional and approachable who will go out of their way for you. I’ve had, and will have, many happy years working with Mark.
Garry Wigham
Party Entertainer, GNG Disco